Business
- onlinesprakcafe
- Jan 21
- 4 min read
Part 1
Have you ever had or would you ever want to have your own business? Why yes or why not?
If you had your own business, what would it be and why?
What kind of person should an entrepreneur be?
What are the most important things that influence whether a particular company becomes successful?
Are there any companies that you particularly like and what do you like about them?
Do you think it is difficult to be an entrepreneur? Why yes or why not?
What are the advantages of owning your own business?
What are the disadvantages of owning your own business?
Do you think women or men are better entrepreneurs? Explain your point of view.
Is it easier to become a business owner in your home country or in Sweden?
How much tax do you think is fair to pay as an entrepreneur?
Should small start-ups be exempt from tax?
Who should pay for parental leave and sick leave - the employer or the state?
Do you think that women as employees cost the entrepreneur more? Explain your point of view.
Are there any areas of work that you believe should not be privately owned? For example, should hospitals, schools, prisons be privately owned?
As an entrepreneur, would you hire people based on a certain race, nationality or religious background? Explain your point of view.
In what cases would you dismiss an employee?
In what cases should unions protect people?
Do you think team building and staff meetings in an informal setting are good for business? Should companies invest in such activities?
As a business owner, would you replace all your employees with AI if possible?
Part 2
As a customer, rank the communication methods with customer service from best to worst: phone, chat, email? Explain your point of view.
As a customer, do you like communicating with AI, whether it is via chat or phone? Why yes or why not?
Standing in line or taking a number - what do you prefer and why?
Tell us about a good experience as a customer.
Tell us about a bad experience as a customer.
What is good customer service according to you, how do you expect to be treated as a customer?
You bought a pair of shoes from an online store. The delivery was made to the wrong address. You contact customer service and they tell you to try to find the shipment in your neighborhood yourself. What do you do as a customer?
You go to a cafe and order a cake with cream and chocolate sauce. You get a cake with just cream. You ask for the chocolate sauce and the waitress rolls her eyes at you. How would you as a business owner prevent this from happening to your customers?
You order a microwave online. It says it will be delivered to your door, but instead it arrives at your post office. You contact customer service because you can’t pick up the microwave yourself. What do you expect customer service to do?
The microwave case, part two: After you contact customer service, they say the delivery was incorrectly advertised on the website and that they can’t do anything about it. What do you think a company should have done about it?
Do you believe that the customer is always right?
Is customer service better in your home country or in Sweden?
You own an online school. A customer buys your educational video product. They tried a sample and decided to buy the whole package. After a while, they contact you and say they are not satisfied with the product and they want their money back. What do you do?
You own a restaurant. A customer insults your staff:
a) You tell your staff to go and apologize to a customer even though they did nothing wrong, but "the customer is always right".
b) You ask the customer to leave your restaurant.
c) You do something else. What?
You are the manager of a nursing home. A certain user of your services is violent towards your staff. The staff are constantly insulted, bitten, scratched or bitten.
a) You ignore it so as not to cause trouble. The staff are paid to put up with it.
b) You visit a person and tell them that such behavior will not be tolerated. What exactly would you say?
c) You do something else. What?
Do you think that businesses should support certain political causes?
Would you stop buying from a company that supports certain social or political causes that you disagree with?
You own a small business and one of your employees comes in with a t-shirt that supports a certain political cause. What do you do about it?
Does it make you like a company more if they support certain charitable causes, such as donating money to medical research?
As a business owner, would you give your employees a discount on your products? Why yes or why not?
Bonus questions
What do you think makes a good commercial?
How does it affect us to see a celebrity advertising a certain product?
If you owned a business, how would you handle advertising? Would you pay a professional company to do it for you, would you advertise on social media or in newspapers etc.?
Can a businessman be a good person?
In your opinion, are business people at risk of becoming bad people more than other? Explain your point of view.
You are the manager of a private but a publicly funded hospital. A new nurse has discovered cases of infections due to poor care.
a) You fire that nurse.
b) You talk to a nurse, move her to a better job, and give her a raise so she doesn't cause any more problems.
c) You do something else. What?
You are a restaurant owner. A customer comes in and says you have a sign on the door saying you are sold out for the day. You realize your staff forgot to take the sign down. Do you offer free food to that customer?
